We fully understand your concerns about privacy and the protection of your confidential information. Your data security is our top priority, and we make every effort to resolve issues without requesting staff or collaborator access at the initial stage.
However, in certain complex situations where deeper investigation is required, providing a staff or collaborator account with the necessary permissions becomes essential. This access allows our team to thoroughly diagnose the issue and deliver an accurate solution, ensuring your store continues to run smoothly and efficiently.
Rest assured, your information is handled with the highest level of security and confidentiality. We do not access, use, or share any data beyond what is required to assist you.
Required Permissions for Store Staff Members
Store staff members can access markets based on a combination of existing permissions. A staff member needs all the following permissions to access the Markets page:
Home
Orders
Draft Order
Products
Gift Cards
Customers
Reports (Analytics)
Dashboard
Discounts
Online store
Manage and install apps and channels
Themes (including Edit theme code)
Domains
Manage settings
Checkout
Locations
Manage tax settings
Manage delivery settings
These permissions ensure we have full visibility into the areas related to your issue and can investigate without unnecessary delays.
If you need further guidance or have any questions, don't hesitate to reach out to our support team through email us at support@gelacy.app
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